If a weather advisory is issued for your flight, you may elect to rebook yourself for another Allegiant flight on a later date, within seven days of original departure date at no additional cost. Please contact Customer Care for assistance.
Yes, please visit the Hawaii Department of Agriculture website Hawaii Department of Agriculture.
Yes! We offer great package deals on hotels, car rentals, show tickets, attractions and more. Allegiant offers specially-negotiated rates that are only available to passengers as part of an airline ticket package. These exclusive deals are available in most cities we serve.
To add a hotel room or rental car to your ticket contact Customer Care for assistance.
No, customers will have to book a new reservation if another passenger will be traveling. If the new passenger is under the age of 15, please contact the Allegiant Reservations Center. Have both itinerary and customer numbers available when calling.
No, customers will have to book a separate itinerary if they want to add a flight. Please keep in mind, Allegiant’s flights are non-stop and there are no connecting flights.
Allegiant does not accept live animals/pets on flights to or from Hawaii.
There are strict requirements regarding the entry of service animals into Hawaii.
Customers planning to travel to Hawaii with a service dog should view the Hawaii Department of Agriculture Web site and plan accordingly.
No, customers will have to cancel the itinerary and rebook it at the current fares for the flight only.
No, customers will have to cancel the itinerary and rebook it at the current fare for the one way flight
No. Customers wanting to cancel only one person on an itinerary will have to cancel the entire itinerary and rebook it at the current fares.
You can receive a full refund of your ticket purchase if you notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.
There are no change fees to change your dates of travel if you purchased TripFlex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.
In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer a bereavement exception.
We apologize for any inconvenience this may cause.
There are a couple of options that are available:
1. Cancel your itinerary
2. Change the date(s) of travel
Yes, customers may upgrade the car rental on an existing itinerary.
Customers will have to cancel the itinerary and rebook it at the current airfare and hotel rate.
Trip Flex can be cancelled for a refund or credit voucher within twenty-four (24) hours of booking the reservation provided no changes have been made to the original reservation. A refund will be issued if Trip Flex is cancelled within 24 hours through Customer Care.
In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer medical exceptions. Allegiant does apologize for any inconvenience this may cause. However, Allegiant does offer low fares in all markets that are served.
There are a couple of options that are available:
These options are still subject to the fees.
In order to keep our fares as low as possible, Allegiant offers many a-la-carte services you can add to your vacation for a fee. For a complete list of services and fees, click here.
Customers with credit vouchers (CR) may apply these vouchers on the payment screen. There will be a section labeled ’Apply and Allegiant Voucher.’ Enter the voucher number and click ‘Apply Voucher.’
Important: Customers with any other vouchers must contact Customer Care to book their travel.
Customers can contact Customer Care for assistance.
You will automatically receive the lowest price (debit card price) when you make your purchase using a U.S. issued Visa or MasterCard debit card. You will see the debit card price reflected in your Trip Summary and your final amount due will be confirmed on the payment page. If you choose to use a credit card, the credit card price is also displayed on the payment page and in the Trip Summary.
As with any debit card purchase, please ensure that you have sufficient funds in your bank account to cover your debit card purchase.
Please note: Certain debit cards, such as non-US issued debit cards and business account debit cards are not eligible. Travelers paying by debit card may not have all of the consumer protections legally available to those paying by credit card in the event of a dispute.
We use Secure Sockets Layer (SSL) 128 bit encryption on your personal information. This keeps the data that you send to Allegiant private and secure. This technology ensures the safety of transmitting personal information over the internet.
Allegiant is concerned about your right to privacy. When you visit the Allegiant website, you can be assured that any information you share with us will be treated confidentially. The only instances that would require us to disclose Customer information (i.e. - name, address, telephone number, e-mail address, etc.) is under legal subpoena, to verify billing information with the Customer's financial institution, credit card fraud detection or other valid law enforcement requests. Allegiant will only share customer information with selected vendors, this must be approved by the passenger in the booking process.
The VeriSign Secure Site Seal assures our online customers that the Allegiant website has been authenticated by VeriSign and that confidential transactions with Allegiant website are secured by SSL encryption.
Online check-in is available starting 24 hours before scheduled flight departure.
Most passengers should be able to check in online or via the free Allegiant2Go mobile app, however some passengers will not be able to print a boarding pass and will be instructed to check in at the airport ticket counter, in which case the airport boarding pass printing fees will be waived.
The reason for this is usually so that we can best accommodate special service requests on a passenger itinerary (such as a pet in cabin, wheelchair, or special need) or to better seat families together.
Remember, even if you check in online, we recommend all passengers arrive at the airport at least 2 hours before scheduled flight departure.
Checked baggage must be brought to the airline ticket counter at least one hour before departure.
Please plan to be completely checked in, through airport security, and in the departure boarding gate area one hour before departure time.
To book a reservation using a credit voucher from a previous trip, customers can redeem credit vouchers online by logging in to their online account, booking their reservation and entering the voucher number in the ‘Apply an Allegiant Voucher’ section on the payment page. Of course, customers can still contact Customer Care for assistance. Please make sure to inform the Reservation Agent that the flight is being booked with a credit voucher.
Yes, customers will be able to use the remaining credit voucher amount towards a new flight as long as travel is completed one year from the original itinerary booking date.
Credit vouchers cannot be transferred or sold and must be used by the person to whom the voucher was issued.
While we have no control over the weather, we are committed to doing everything we can to assist you and get you to your final destination. Allegiant Air will not be liable for any meals, alternate transportation or any other overnight expenses incurred but will assist in finding discounted or “Distressed Passenger” rates at local hotels to help minimize the cost and inconvenience. Please check with an Allegiant Air representative for assistance.
If we are unable to land at your destination airport due to a weather advisory, the flight may proceed to an alternate airport. While the flight is at the alternate airport, the destination weather will be re-evaluated and the decision to continue, return to the origination airport or not proceed with the flight, will be made by Allegiant Air.
If you decide to deplane at the alternate city, Allegiant Air will not be liable for any cost for alternate transportations, meals, hotel or any other overnight expenses incurred. However, we will assist in finding discounted or “Distressed Passenger” rates at local hotels to help minimize the cost and inconvenience. Please check with an Allegiant Air representative for assistance.
Depending on the alternate city’s ground capabilities, it may not always be possible to off load checked luggage. If you chose to deplane and we cannot off load your checked luggage, your luggage will be sent to your destination on a later Allegiant Air flight. All luggage will be kept at your destination city for pick up at your convenience.
If the flight returns to the origination city due to a weather advisory and is consequently cancelled, it will be rescheduled for the next day, weather permitting, and you will be moved to the rescheduled flight.
Allegiant accepts the following debit cards -- MasterCard Debit and Visa Debit -- as well as the following credit cards: Discover, MasterCard and Visa. Allegiant does not accept cash, checks, or money orders at any airport location.
The prices shown on our website reflect a savings that is available to travelers who use a personal, U.S.-issued Visa or MasterCard debit card for their total purchase. To cover merchant processing costs, a credit card surcharge applies to credit card transactions.
We’re sorry, but we can only accommodate one form of card payment for your purchase at this time.
You can use the "claim my trip" functionality in Manage travel to add an itinerary that you purchased or that you are a passenger on to your Open Itineraries.
Try to log in using the email address and your password. If you do not remember your password please attempt to reset your password. If you are unable to reset your password, please contact Customer Care for assistance.
Allegiant may issue a weather advisory when weather conditions may possibly prevent your flight from landing at your planned destination because airport conditions or visibility fall below standard FAA and Company safety requirements. This means we may not be able to operate your flight or may have to fly to an alternate airport.
Passengers under the age of 18 will not be permitted to travel on weather advised flights if they are not travelling with an adult 18 years of age or older.
Qualifying itineraries can be cancelled without penalty by contacting Customer Care within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, and related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your reservation, any remaining credit will be issued in the form of a travel voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change a reservation, and whether you have purchased Trip Flex travel protection with your tickets. Please visit the Terms and Conditions for details.
Fees may apply if you choose to change or cancel your ticket, depending on the type of change you wish to make, when you change or cancel. and whether or not you have protected your trip with TripFlex.
Please click here for Allegiant's Terms & Conditions for all the details.
Yes, customers will be able to view any additional charges before finalizing changes to their itinerary.
Yes, customers will have the opportunity to back out if they do not want to cancel their itinerary.