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A weather advisory was issued for my flight. Can I reschedule my flight?

If a weather advisory is issued for your flight, you may elect to rebook yourself for another Allegiant flight on a later date, within seven days of original departure date at no additional cost. Please contact Customer Care for assistance.

Are there items I am restricted from bringing on my flight to Hawaii?

Yes, please visit the Hawaii Department of Agriculture website Hawaii Department of Agriculture.

Can I add a hotel, rental car, or other product to my itinerary?

Yes! We offer great package deals on hotels, car rentals, show tickets, attractions and more. Allegiant offers specially-negotiated rates that are only available to passengers as part of an airline ticket package. These exclusive deals are available in most cities we serve.

To add a hotel room or rental car to your ticket contact Customer Care for assistance.

Can I add a person to my itinerary?

No, customers will have to book a new reservation if another passenger will be traveling. If the new passenger is under the age of 15, please contact the Allegiant Reservations Center. Have both itinerary and customer numbers available when calling.

Can I add an infant or a pet to my itinerary?

Not online. Please contact the Allegiant Reservations Center to add an infant or a pet to an existing itinerary. Have both itinerary and customer numbers available when calling.

Can I add another flight or another stop on my trip itinerary?

No, customers will have to book a separate itinerary if they want to add a flight. Please keep in mind, Allegiant’s flights are non-stop and there are no connecting flights.

Can I add or remove seats and bags from my itinerary?

No, you cannot remove seats and bags but you can change seats through Manage Travel or the Allegiant2Go App for iPhone or Android.

Can I bring my pet on-board flights to Hawaii?

Allegiant does not accept live animals/pets on flights to or from Hawaii.

Can I bring my qualified service dog on-board flights to Hawaii?

There are strict requirements regarding the entry of service animals into Hawaii.

Customers planning to travel to Hawaii with a service dog should view the Hawaii Department of Agriculture Web site and plan accordingly.

Can I cancel my hotel or car rental without cancelling my whole itinerary?

No, customers will have to cancel the itinerary and rebook it at the current fares for the flight only.

Can I cancel only one flight on my round trip itinerary?

No, customers will have to cancel the itinerary and rebook it at the current fare for the one way flight

Can I cancel only one person on my itinerary?

No. Customers wanting to cancel only one person on an itinerary will have to cancel the entire itinerary and rebook it at the current fares.

Can I get a refund if there has been a death in the family?

You can receive a full refund of your ticket purchase if you notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.

There are no change fees to change your dates of travel if you purchased TripFlex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer a bereavement exception.

We apologize for any inconvenience this may cause.

There are a couple of options that are available:

1. Cancel your itinerary
2. Change the date(s) of travel

Can I upgrade my car rental?

Yes, customers may upgrade the car rental on an existing itinerary.

Can I upgrade my hotel?

Customers will have to cancel the itinerary and rebook it at the current airfare and hotel rate.

Can I use an Allegiant Credit Voucher and a debit card to make my purchase?

At this time we are only able to process credit card payments when an Allegiant Credit Voucher is also applied. To receive the debit card discount, the entire purchase must be made with a U.S. issued debit card.

Can Trip Flex be cancelled once purchased?

Trip Flex can be cancelled for a refund or credit voucher within twenty-four (24) hours of booking the reservation provided no changes have been made to the original reservation. A refund will be issued if Trip Flex is cancelled within 24 hours through Customer Care.

Does Allegiant offer any kind of medical exceptions?

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer medical exceptions. Allegiant does apologize for any inconvenience this may cause. However, Allegiant does offer low fares in all markets that are served.

There are a couple of options that are available:

  1. Cancel your itinerary
  2. Change the date(s) of travel

These options are still subject to the fees.

For what services does Allegiant charge a fee?

In order to keep our fares as low as possible, Allegiant offers many a-la-carte services you can add to your vacation for a fee. For a complete list of services and fees, click here.

How do I apply my vouchers when I am booking a new itinerary online?

Customers with credit vouchers (CR) may apply these vouchers on the payment screen. There will be a section labeled ’Apply and Allegiant Voucher.’ Enter the voucher number and click ‘Apply Voucher.’

Important: Customers with any other vouchers must contact Customer Care to book their travel.

How do I find my voucher number?

Customers can contact Customer Care for assistance.

How do I get the debit card discount? How does the debit card discount work?

You will automatically receive the discounted debit card price when you make your total purchase using a U.S. issued debit card on the following eligible products:

  • Airline tickets
  • Vacation packages

You will see the debit card discount reflected in your Trip Summary and your final amount due will be confirmed on the payment page. The credit card price is also displayed whenever prices are shown and both prices are displayed in the Trip Summary area whenever you add anything to your trip itinerary.

The use of a debit card in conjunction with a voucher or any other form of payment will not qualify for discounted pricing.

As with any debit card purchase, please ensure that you have sufficient funds in your bank account to cover your debit card purchase.

Please note: Certain debit cards, such as non-US issued debit cards and business account debit cards are not eligible for this discount.

How do I reserve a seat or add a bag to my itinerary?

Log into Manage Travel or downloading the Allegiant2Go App for iPhone or Android. From there, you can add a seat, add a bag or upgrade to Priority Boarding.

How do I view and print my itinerary receipt for my flight?

A reservation confirmation with a receipt will be sent via email once you've booked your travel.

You can also view your travel itinerary by visiting Manage Travel or downloading the Allegiant2Go App for iPhone or Android.

I am not used to booking online. Is my credit card and personal information safe to give out over the internet?

We use Secure Sockets Layer (SSL) 128 bit encryption on your personal information. This keeps the data that you send to Allegiant private and secure. This technology ensures the safety of transmitting personal information over the internet.

Allegiant is concerned about your right to privacy. When you visit the Allegiant website, you can be assured that any information you share with us will be treated confidentially. The only instances that would require us to disclose Customer information (i.e. - name, address, telephone number, e-mail address, etc.) is under legal subpoena, to verify billing information with the Customer's financial institution, credit card fraud detection or other valid law enforcement requests. Allegiant will only share customer information with selected vendors, this must be approved by the passenger in the booking process.

The VeriSign Secure Site Seal assures our online customers that the Allegiant website has been authenticated by VeriSign and that confidential transactions with Allegiant website are secured by SSL encryption.

I am unable to check in online and have been instructed to check in at the airport.

Online check-in is available starting 24 hours before scheduled flight departure.
 
Most passengers should be able to check in online, however some passengers will not be able to print a boarding  pass and will be instructed to check in at the airport ticket counter.
The reason for this is usually so that we can best accommodate special service requests on a passenger itinerary (such as a pet in cabin, wheelchair, or special need) or to better seat families together.
 
Remember, even if you check in online, we recommend all passengers arrive at the airport at least 2 hours before scheduled flight departure.
Checked baggage must be brought to the airline ticket counter at least one hour before departure.
Please plan to be completely checked in, through airport security, and in the departure boarding gate area one hour before departure time.

I have cancelled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?

To book a reservation using a credit voucher from a previous trip, customers can redeem credit vouchers online by logging in to their online account, booking their reservation and entering the voucher number in the ‘Apply an Allegiant Voucher’ section on the payment page. Of course, customers can still contact Customer Care for assistance. Please make sure to inform the Reservation Agent that the flight is being booked with a credit voucher.

If I use only part of my credit voucher, will the remaining amount still be valid?

Yes, customers will be able to use the remaining credit voucher amount towards a new flight as long as travel is completed one year from the original itinerary booking date.

Is anyone able to use my voucher?

Credit vouchers cannot be transferred or sold and must be used by the person to whom the voucher was issued.

My flight was delayed, diverted to another city or returned to the origination city due to a weather advisory. Will Allegiant pay for my meals, alternate transportation or other overnight expenses?

While we have no control over the weather, we are committed to doing everything we can to assist you and get you to your final destination. Allegiant Air will not be liable for any meals, alternate transportation or any other overnight expenses incurred but will assist in finding discounted or “Distressed Passenger” rates at local hotels to help minimize the cost and inconvenience. Please check with an Allegiant Air representative for assistance.

What are my options if my flight is diverted to another airport due to a weather advisory?

If we are unable to land at your destination airport due to a weather advisory, the flight may proceed to an alternate airport. While the flight is at the alternate airport, the destination weather will be re-evaluated and the decision to continue, return to the origination airport or not proceed with the flight, will be made by Allegiant Air.
 
If you decide to deplane at the alternate city, Allegiant Air will not be liable for any cost for alternate transportations, meals, hotel or any other overnight expenses incurred. However, we will assist in finding discounted or “Distressed Passenger” rates at local hotels to help minimize the cost and inconvenience. Please check with an Allegiant Air representative for assistance.
 
Depending on the alternate city’s ground capabilities, it may not always be possible to off load checked luggage. If you chose to deplane and we cannot off load your checked luggage, your luggage will be sent to your destination on a later Allegiant Air flight. All luggage will be kept at your destination city for pick up at your convenience.

What are my options if my flight is returned to its origination city due to a weather advisory?

If the flight returns to the origination city due to a weather advisory and is consequently cancelled, it will be rescheduled for the next day, weather permitting, and you will be moved to the rescheduled flight.

What forms of payment do you accept?

Allegiant accepts the following debit cards -- Mastercard Debit and Visa Debit -- as well as the following credit cards: Discover, MasterCard and Visa. Allegiant Air does not accept cash, checks, or money orders at any airport location. 

The prices shown on our website reflect a debit card discount that is available to travelers who use a debit card for their total purchase. Prices are higher for credit card purchases. Both the credit and debit card prices can be viewed wherever a price is displayed. Both prices are shown in the Trip Summary area whenever you add anything to your trip itinerary.

What if I want to use both a debit card and a credit card to make my purchase?

We’re sorry, but we can only accommodate one form of card payment for your purchase at this time.

What if the itinerary I purchased does not show up when viewing my Open Itineraries?

If your previous itinerary was purchased under a different email address, you will not be able to view the itinerary. Please contact the Allegiant Reservations Center with any questions regarding your previous itineraries.

What if the system tells me an account already exists for my email address?

Try to log in using the email address and your password. If you do not remember your password please attempt to reset your password. If you are unable to reset your password, please contact Customer Care for assistance.

What is a weather advisory?

Allegiant may issue a weather advisory when weather conditions may possibly prevent your flight from landing at your planned destination because airport conditions or visibility fall below standard FAA and Company safety requirements. This means we may not be able to operate your flight or may have to fly to an alternate airport.
 
Passengers under the age of 18 will not be permitted to travel on weather advised flights if they are not travelling with an adult 18 years of age or older.

What is your refund policy?

Qualifying itineraries can be cancelled without penalty by contacting Customer Care within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, and related booking fees, carrier charges, and taxes are non-refundable.

If you do choose to cancel or change your reservation, any remaining credit will be issued in the form of a travel voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change a reservation, and whether you have purchased Trip Flex travel protection with your tickets. Please visit the Terms and Conditions for details.

Why don’t you offer the debit card discount on seats, bags, activities and other services?

We are only able to offer the debit card discount on the following eligible products at this time:

  • Airline tickets
  • Vacation packages
Will I have to pay extra to change or cancel my reservation?

Fees may apply if you choose to change or cancel your ticket, depending on the type of change you wish to make, when you change or cancel. and whether or not you have protected your trip with TripFlex.
Please click here for Allegiant's Terms & Conditions for all the details.

Will I receive the debit card discount if I book my travel over the phone?

The debit card discount is available for all eligible purchases booked directly with Allegiant, whether you book online, at the airport or over the phone.

Will I see how much I owe if I change my itinerary?

Yes, customers will be able to view any additional charges before finalizing changes to their itinerary.

Will I see the voucher amount before I cancel my itinerary?

Yes, customers will have the opportunity to back out if they do not want to cancel their itinerary.